سياسة الاسترداد

At Healthylicious By Sara, we are committed to providing high-quality edible products that are prepared, packaged, and delivered following strict hygiene and safety standards. Due to the nature of our products, we maintain a strict No Return, No Refund, and Limited Cancellation policy.

Please read this policy carefully before placing your order.

1. No Returns

All items sold by Healthylicious By Sara are final sale.

Because our products are edible and perishable, we do not accept returns under any circumstances, including but not limited to:

  • Opened or unopened items

  • Products received in good condition

  • Unwanted, mistaken, or incorrectly ordered items

This policy ensures food safety, hygiene, and quality control for all customers.

2. No Refunds

We do not offer refunds for any orders, including online payments. This applies to:

  • Successfully delivered orders

  • Undelivered orders due to customer unavailability

  • Change-of-mind purchases

  • Accidental or duplicate orders

  • Orders refused upon delivery

Once an order is placed and payment is completed, all sales are final.

3. Cancellations

Cancellations are not guaranteed.

If you need to request a cancellation, you must:

  • Contact us within 24 hours of placing the order

  • Clearly state the reason for cancellation

Cancellation requests are reviewed on a case-by-case basis, and approval is at the sole discretion of Healthylicious By Sara. Orders already prepared or in process cannot be canceled.

4. Damaged, Incorrect, or Quality-Related Issues

Although returns and refunds are not accepted, we will assist if your order arrives:

  • Severely damaged

  • Incorrect (wrong item sent)

  • Not meeting basic quality standards

In such cases, you must contact us within 24 hours of receiving the order and provide clear photos or videos for review.

If approved, we may — at our sole discretion — offer a replacement or store credit. This is not guaranteed and is handled on a case-by-case basis.

5. Non-Returnable & Non-Refundable Items

All products sold by Healthylicious By Sara are considered non-returnable and non-refundable, as they are edible items. Once an order leaves our facility, it cannot be returned, replaced, or refunded due to food safety regulations.

6. Customer Responsibilities

Customers are responsible for ensuring that:

  • Orders are reviewed carefully before checkout

  • Delivery address and contact details are correct

  • Someone is available to receive the delivery

Healthylicious By Sara is not responsible for failed deliveries caused by incorrect information or customer unavailability.

7. Contact Us

If you experience an issue with your order, please contact us immediately:

📧 Email: sara.mh.assi@gmail.com
📱 Phone / WhatsApp: +961 70 906 065

We will always do our best to assist you; however, our No Return, No Refund, and Limited Cancellation Policy remains in effect at all times.